CADEN Three Year Warranty & Crash Replacement Policy

3 Year (no asterisk) Warranty To Keep You Riding & Happy

As CADEN deals directly with the public (without the assistance of third party retailers or distributors) we are able to communicate directly with our customers and in doing so attend to any warranty claims far more efficiently than most competitors.

We warrant our wheels to be free from defects in material or workmanship for a period of three years after purchase. Our three year warranty is also transferable from the original owner to a secondary owner, provided the original proof of purchase is provided to us.

All warranty claims are treated with the utmost importance and we pride ourselves on returning wheels with all shipping costs paid by us in the shortest time possible.

In addition to our three year defect warranty, CADEN provides a free wheel truing and spoke replacement service also for a period of three years after purchase. Secondary owners can also benefit from this service, provided the original proof of purchase is made available to us and the wheels have been looked after.

In other words we will do our absolute best to make you have a positive experience and prioritize maintenance over new sales (which I have been told is a rare thing by clients).

Crash Replacement Policy

In the unfortunate circumstance of a crash resulting in your wheel/s being unrepairable, all original and secondary owners of CADEN wheels will be entitled to a wheel rebuild at cost price of the parts required. Proof of purchase will be required to benefit from our crash replacement policy. Some wheels like the tri spoke and TT disc can not be rebuilt if damaged badly enough.

Crash replacement wheels will require an upfront full payment for the new parts and you will need to send us the damaged wheel/s (at your cost) before the wheel/s can be rebuilt.

Warranty Claims Generally

We hope you will understand that CADEN will not be able to provide warranty on any claims where our wheels have been damaged outside their intended purpose (eg obvious impacts) or have been modified or altered.

Before sending any wheel/s back please be sure to make contact with us first and message some photos if possible.